Return & Refund Policy

CargoVault Containers accepts returns for both defective and non-defective products. This Return & Refund Policy applies to customers in the United States and works together with our Warranty Policy and Shipping Policy. We are committed to making the return process straightforward and transparent.

We accept returns for new products only. New (one-trip) containers in their original delivered condition are eligible for return within the 30-day return window described below. Used and refurbished containers are sold as-is and are non-returnable, except where the container does not meet its described condition grade (covered under our Warranty Policy).

Returns are accepted for both defective and non-defective products. You may return a new container whether it has a defect or simply because you changed your mind, subject to the restocking fee and return shipping terms in this policy.

New containers may be returned within thirty (30) days of the delivery date. Return requests must be submitted within this 30-day window by contacting our customer-service team with your order number. Returns requested after the 30-day window will not be accepted.

Returns are processed by mail. Once your return request is approved, you will receive return instructions and the return shipping address. The container must be packed and shipped back to our facility by the customer or a carrier arranged by the customer.

The return shipping label is the customer's responsibility. The customer bears the cost of return freight and is responsible for arranging the return shipment. CargoVault does not provide prepaid return labels or cover return shipping costs for non-defective returns. For defective returns where the container does not meet its described condition, contact us to discuss return freight arrangements.

A restocking fee of fifteen percent (15%) of the product price applies to all approved returns. The restocking fee is deducted from the refund amount. For example, a container purchased for $3,000 would incur a $450 restocking fee, resulting in a refund of $2,550 (less any return shipping costs).

Approved refunds are processed within ten (10) days of our receipt and inspection of the returned container. Refunds are issued to the original payment method. For ACH or wire payments, refunds are issued via ACH or check to the original account or payee. Sales tax collected on a refunded order is also refunded; partial refunds result in proportional tax refunds. Allow additional time for your bank to post the refund after we issue it.

We accept exchanges. If you wish to exchange a new container for a different size or condition, you may request an exchange within the 30-day return window. The original container must be returned in its delivered condition by mail at the customer's expense, and the 15% restocking fee applies. The price difference between the original and exchanged container will be charged or refunded as applicable. Contact us to discuss availability and arrange an exchange.

1. Contact us within 30 days of delivery with your order number, the reason for the return (defective or non-defective), and photographs if applicable.
2. Our team reviews the request and responds within two (2) business days with return approval and instructions.
3. Ship the container back to our facility by mail at your expense. The container must be in its delivered condition.
4. We inspect the returned container upon receipt and process your refund within 10 days, less the 15% restocking fee.

Custom modifications and modified containers are built to your specifications and are non-returnable. All modifications, however, carry a one-year workmanship warranty. If a modification fails due to workmanship within the warranty period, we will repair it at no cost under our Warranty Policy.

Orders may be cancelled free of charge before delivery is scheduled. Once delivery is scheduled or the container has been dispatched, a cancellation fee may apply to cover transportation and restocking costs. Custom modification orders may be cancelled before fabrication begins; deposits may be non-refundable after fabrication starts, as described on your quote.

If your container arrives damaged or does not match your order, contact us within forty-eight (48) hours of delivery with photographs. We will arrange the correct replacement or a refund at no cost to you, including return freight. Damage that was visible at delivery should also be noted on the delivery receipt before the driver departs.

All shipments are insured during transit. Concealed damage not visible at delivery must be reported within forty-eight (48) hours with photographs. Claims filed after this window may be denied by the carrier. We coordinate directly with the carrier to resolve transit-damage claims promptly.

• Used and refurbished containers (sold as-is, except for condition-grade disputes under our Warranty Policy).
• Custom modifications once fabrication has begun.
• Containers returned outside the 30-day window without prior written approval.
• Damage caused by customer misuse, improper placement, or third-party modifications after delivery.
• Delivery fees for successful deliveries.

We are committed to resolving issues fairly. If you have a concern about a return or refund that has not been resolved through normal support, contact our customer-service team and we will escalate your case for review. Unresolved disputes are subject to the dispute-resolution terms in our Terms & Conditions.

For return or refund questions:

• Email: sales@cargovaultcontainers.com
• Phone: (912) 231-5533
• Mail: 410 Trade Center Drive, Savannah, GA 31408